PRIVACY POLICY

Privacy Policy

Carbon as operated by Qmart Co., Ltd (“Carbon”, “we”, “our”, “us”) recognizes the importance of user privacy and respect its significance towards users.  Our Privacy Policy governs your visit to carbonjeans.com (“Site”), and explains how we collect, safeguard, and disclose information that results from your use of our Site and our physical store. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Our Terms of Service (“Terms”) govern all use of our Site and together with the Privacy Policy constitutes your agreement with us. By visiting or using the Site, other linked pages, or other services we offer, you agree to the practices and policies set forth in our Privacy Policy and hereby acknowledge and consent to how we may collect your information, how we use the information, and who we may disclose that information to in accordance with our policies.

Purchases

When purchasing product or services on our Site, we ask you to provide information relevant to processing, confirming, and delivering your order to you, such as your name, email address, payment card information, billing address, shipping address, and telephone number. We may also use your information to communicate to you about our products, services, events, notices, and other information related to Carbon.

Payment

Third-party service providers on our Site will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide. Service providers such as payment gateways or processors have their own set of policies governing their service and practices. These payment gateways or processors adhere to the standards set by Payment Card Industry Data Security Standard (PCI-DSS) as managed by PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of payment information of our service provider. We do not store or collect your payment card details; that information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

My Account

You are able to register an account on our Site. In order to do so, we ask for information such as your name and email address. You may also register using your Facebook or Google account. For user’s convenience, through “My Account” feature, you can access your purchase history, keep track of your order, and store your address information. We may use your information to communicate to you about our products, services, events, notices, and other information related to Carbon. You can choose, at any time, to not receive electronic newsletters from us by clicking on the unsubscribe link provided in the email.

If you wish to deactivate your account, please send an email to carbonchallenger@gmail.com stating your will to withdraw your account. We may ask you to provide your name, email address, telephone number, and/or billing address in order to confirm your information.

Electronic Newsletters

You are able to sign up to receive electronic newsletter from Carbon within the Site. To sign up we may ask you to provide your email address. We may use your information to communicate to you about our products, services, events, notices, and other information related to Carbon. You can choose, at any time, to not receive electronic newsletter from us by clicking on the unsubscribe link provided in the email.

Contact Forms

You are able to communicate with us by submitting the Contact form on the Site. We may ask you to provide information such as your name, email address, order number, and other information relevant to responding to your inquiries or requests.

Social Media

Aside from our Site, Carbon may also provide contents or services on other third-party social network platforms, websites, and applications which lets you engage with our contents or interact with us. By viewing, engaging, or interacting with our contents or services, you allow us to have access to information such as your name, username, email address, and gender that are associated with your social media account in order to deliver contents and provide services that may interest you. We may also use the information you provide to improve your experience on our Site or on third-party social network platforms, websites, and applications.

Physical Store Security Camera

In order to monitor our physical stores for purposes including security, fraud, operational, and other outlining incidents, we utilize technology such as closed-circuit television, video recordings, and photography. We may also collect data from photographs or video recordings for various purposes, including to track and analyze how individuals browse our store and to optimize visitor experience in our store. 

Information Collected by Automated Means

Certain information is automatically obtained when you visit our Site, such as cookies, web beacons, and web server log. This may include information such as your Internet Protocol address (IP address), browser type, pages of our Site that you visit, time and date of your visit, unique device identifies and other diagnostic data. Additionally, we and our service providers may track the activity on our Site and hold certain information to improve user experience with us. For instance, cookies are used to maintain the content of your online shopping bag in the process of your purchases on the Site. You can instruct your browser to refuse cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some features and services may not be available for your use.

In addition, we utilize QR codes for your convenience in accessing contents, Site, and related activities about us. When you scan our QR codes, we may also collect information such as those mentioned above.

Use of Data

Carbon uses the foregoing data for various purposes including but not limited to (i) provide and maintain our services, products, and Site; (ii) to notify you about changes to our services, products, and Site; (iii) to provide customer support or notices; (iv) to gather information to improve our services, products, and Site; (v) to monitor the usage of our services and Site; (vi) to detect, prevent, address, or perform necessary action in relation to technical issues; (vii) to fulfill any other purpose for which you provide the information for; (viii) to communicate to you about our products, services, events, notices, and other information related to Carbon; (ix) in other way we may describe when you provide the information.

Third-party Services and Sites

Third-party service providers on our Site will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide. However, certain service providers, such as payment gateways or processors have their own practices and policies regarding the necessary information required for them to perform their services.

Additionally, third-party websites such as Facebook may have privacy policies or terms that differ from ours and Carbon do not hold responsibility and have no control over their policies or practices. Once you leave our Site or is redirected to a third-party service provider’s website, our Privacy Policy and Terms of Service no longer governed your use of such services or sites. Therefore, we advise you to review any privacy policies or terms of any third-party service providers or sites that you access.

Security

We recognize the significance of protecting your personal information and take precautions and measures following the industry’s best practices to ensure that your information is not lost, misused, altered, destroyed, disclosed, or accessed from an unauthorize party. To protect and safeguard your information as it is transmitted to us, we utilize the Secure Sockets Layer (SSL) technology.

We do not store or collect your payment card details and that information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment gateways or processors adhere to the standards set by Payment Card Industry Data Security Standard (PCI-DSS) as managed by PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of payment information of our service provider. While we strive to protect the information we maintain, no method of transmission or storage can be guaranteed to be 100% secure. Hence, we cannot warrant the absolute security of any information transmitted to us.

Disclosure

If instances arise where we are required by the law, due to any reason, to disclose your personal information, we may do so. Additionally, if you violate our Terms or is suspected to be, we may disclose your information when it is necessary to investigate, prevent, or respond to any illegal activities, fraud, or any other harm that may be caused to us, other users, or third-party service providers.

Age of Consent

This Site is intended only for access and use by individuals that are at least eighteen (18) years of age. We do not knowingly collect personally identifiable information from individual under the age of 18. If you are not at least at the age of eighteen (18), your parent or guardian must agree to be bound by our Terms on your behalf, and will be fully responsible for your use of and access to this Site, including financial responsibility for any items that are purchased through this site. If you are aware that individual under the age of 18 has provided us with personal information without verification of parental consent, please contact us at carbonchallenger@gmail.com and we shall take steps to remove that information from our servers.

Amendments to Privacy Policy

We reserve the right to update our Privacy Policy from time to time and you are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on the Site and it is your responsibility to review it. Your continued use of the Site following the update of revised Privacy Policies constitutes that you accept and agree to the changes. If at any time you do not agree to these Privacy Policies, promptly cease the use of this Site.

Contact

We aim to take reasonable steps to allow you to correct, amend, or delete the use of your personal information. Should there be questions or requests regarding our Terms of Service or our Privacy Policy, please kindly contact us at carbonchallenger@gmail.com

16/2/2021