FAQ

HOW CAN I TRACK THE STATUS OF MY ORDERS?


Order Status & Tracking: After your order is placed, a confirmation email will be sent to you along with your order number. When your order ships, you will receive a notification email with the tracking number of your order. To track your order status you can either: (1) Press on the "Track Shipment" button in the email you received. This will link you to the courier's tracking page where you can input your order's tracking number OR (2) If you are registered as a member of our website, you can log into your account. Press the dropdown button next to your account photo and select "My orders." Select the order you want to track and press the dropdown button to view more information. Then press on the "Track item" button. This will link you to the courier's tracking page where you can input your order's tracking number.




CAN I MAKE A RETURN?


All products that comply with our return policy are eligible for a return and refund within 30 days of purchased. For more information on our return policy visit RETURN POLICY page.




DO YOU SHIP INTERNATIONALLY?


Yes, not only do we ship within Thailand, we also ship internationally to over 220 countries and territories around the world. For more information on our delivery policy visit SHIPPING page.




HOW CAN I PAY?


We accept the following form of payments:

  • Credit/Debit Card (e.g. Visa, Mastercard, American Express, Discover, Maestro, JCB)
  • Digital Wallet (e.g. PayPal, PalPal Express)

We employ the use of 2checkout service provider to process payments that are made on carbonjeans.com. This payment gateway adheres to the standards set by Payment Card Industry Data Security Standard (PCI-DSS) as managed by PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of payment information of our service provider. We do not store or collect your payment card details.





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